Refund and Cancellation Policy

1. Before you purchase

Review the current plan, billing period, included features, and limits on the pricing and checkout pages before paying. A free plan is available for evaluating the core product. Institutional terms may differ and are governed by the signed order form or agreement.

2. Cancellation

You may request cancellation through the billing controls available in your account or by contacting us. Unless the checkout page or your agreement states otherwise, cancellation stops future renewal and paid access continues until the end of the current paid billing period.

3. Refund requests

Subscription charges are generally non-refundable after the paid service has been made available. We will, however, review requests involving:

• a confirmed duplicate charge;
• an unauthorized transaction reported promptly;
• a paid service that Ayantrik did not make available; or
• a refund or cancellation right required by applicable law or an applicable written agreement.

Approval depends on the transaction record and applicable law. Nothing in this policy limits rights that cannot legally be waived.

4. Billing errors and disputes

Contact us as soon as you notice an incorrect or unauthorized charge so we can investigate. You retain any chargeback or dispute rights provided by your bank, payment provider, or applicable law. We may temporarily restrict the affected account while investigating fraud or unauthorized use, but we will not treat a good-faith billing dispute as a policy violation.

5. Service problems

Report technical problems with enough detail for us to investigate. Depending on the issue and applicable terms, the appropriate remedy may be restoration of service, an extension or credit, or a refund where required.

6. Contact